1. Information We Collect
We collect the following categories of information:
- Information you provide. Your name, business name, email address, phone number, and the details you submit when you fill out a form, book a call through our scheduling widget, request a quote, or call or text us.
- Information collected automatically. Your IP address, browser and device type, pages viewed, and referring URLs, gathered through cookies and similar technologies.
- Information from third parties. Advertising and analytics platforms (such as Meta/Facebook and Instagram) may provide us with information about how you interacted with our ads.
2. How We Use Your Information
- Provide, operate, maintain, and improve the Services;
- Respond to your inquiries and schedule or confirm appointments;
- Contact you by phone call, SMS/text message, and email about your request, appointment, or our Services;
- Send marketing communications where you have consented;
- Measure and optimize advertising performance and website usage;
- Protect our rights and comply with legal obligations.
3. SMS / Text Messaging
By providing your mobile phone number and opting in, you consent to receive SMS text messages from AppointFlow Agency related to your inquiry, appointment scheduling and reminders, customer care, and service updates. Consent to receive text messages is not a condition of purchasing any goods or services.
Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at zeco@appointflow.media. For full messaging terms, see our Terms of Service.
Mobile information sharing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that help us operate the Services (such as customer-service and messaging-platform providers) is permitted solely to deliver the Services to you. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates.
4. Cookies and Tracking Technologies
We and our partners use cookies, pixels (including the Meta Pixel), and similar technologies to operate the site, remember preferences, and measure advertising performance. You can control cookies through your browser settings; disabling them may affect how the site functions.
5. How We Share Your Information
- Service providers. Vendors who process information on our behalf, such as hosting, CRM, scheduling, analytics, and telephony / SMS providers, under confidentiality obligations.
- Advertising platforms. To measure and optimize campaigns, subject to the SMS opt-in exclusion described above.
- Legal and safety. When required by law or to protect our rights, users, or the public.
- Business transfers. In connection with a merger, acquisition, or sale of assets.
We do not sell your personal information, and SMS opt-in data and consent are never shared with third parties.
6. Data Retention
We retain your information for as long as needed to provide the Services and for the purposes described in this policy, or as required by law, after which it is deleted or de-identified.
7. Your Privacy Rights
Depending on where you live, you may have the right to access, correct, delete, or port your personal information, and to opt out of marketing communications. To exercise these rights, contact us at zeco@appointflow.media. You may unsubscribe from emails using the link in any message, and from text messages by replying STOP.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Third-Party Links and Services
Our site and Services may link to or rely on third-party services (such as our booking widget and Meta/Facebook and Instagram). We are not responsible for the privacy practices of those third parties; please review their policies.
10. Children’s Privacy
The Services are intended for business users and are not directed to individuals under 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes are effective when posted, and the “Last updated” date above reflects the most recent revision.
12. Contact Us
AppointFlow Agency
Email: zeco@appointflow.media
Phone: (334) 384-6012
